JP Sansom

• Developed two retail management systems, an employee monitoring software system and a human resources management system.
• Created k3software.co.za as a website for development-project testing.
• Delivered end-to-end full-stack solutions across application interfaces, server-side functionality and database integration.
• Implemented a functional MySQL database for each project, supported by secure PHP-based login and authentication functionality.

Development tools: Visual Studio Code, NetBeans, JetBrains and PyCharm.
Languages & database technologies: HTML, PHP, JavaScript, Python, Kotlin, Swift, MySQL and phpMyAdmin.

• Developed company-owned websites, operational dashboards and software applications for internal business systems.
• Worked across front-end, back-end and database development to produce functional, integrated solutions.
• Translated operational requirements into practical web and software tools aligned with internal workflows.
• Built and maintained application functionality using a multi-language development stack and MySQL database technologies.

Development tools: Visual Studio Code, NetBeans, JetBrains and PyCharm.
Languages & database technologies: HTML, PHP, JavaScript, Python, Kotlin, Swift, MySQL and phpMyAdmin.

• Delivered first-line, escalated remote and onsite technical support to staff and students across Windows, macOS and Linux environments.
• Installed and configured workstations, operating systems, drivers, applications, network printers and scanning solutions; migrated, backed up and restored user data.
• Supported software rollouts, technology testing and adoption, shared mailboxes, email accounts and cloud-based backup and recovery.
• Provided event-critical ICT support for conferences, video sessions, livestreaming, mass Wi-Fi deployments and executive off-campus engagements.
• Entrusted with confidential VIP support.

Relevant technologies: ServiceDesk Plus, SolveIT, Druva, BitLocker, GlobalProtect, Duo, Fortinet, Blackboard, PeopleSoft, ImageNow and Microsoft Office applications.

• Performed preventative maintenance and remote or onsite troubleshooting for computers, printers, scanners and electronic devices.
• Supported product testing and quality assurance while completing projects to tight deadlines.
• Maintained spare-parts and supply records to support efficient repair and service delivery.

Relevant technologies: Hardware diagnostics, preventative maintenance, field service, product testing and inventory coordination.

• Performed data backup, restoration and operating-system migration for desktops and laptops.
• Installed and updated third-party applications, specialised devices and network printers across varied operating systems.
• Provided responsive end-user support for email, software, hardware and connectivity issues.

Relevant technologies: Windows, macOS, backup and restore, printers, software deployment and end-user support.

• Developed tailored LCR, PABX, hardware and software solutions for business clients.
• Prepared quotations and presentations, managed client relationships and coordinated implementation and post-sale support.

Relevant technologies: PABX, LCR, solution sales, quotations, presentations and client relationship management.

• Supported mobile-network backend systems for MTN, Vodacom and Cell C, resolving technical and account-related queries.
• Configured Outlook and mobile email, troubleshot smartphones and 3G devices, and guided users through backup and restore procedures.
• Provided telephonic support for ADSL and Wi-Fi routers, processed SIM swaps and migrations, and logged escalations with network providers.

Relevant technologies: Mobile data support, Outlook, 3G devices, ADSL, Wi-Fi routers, ticket escalation and customer service.

• Delivered client training and onboarding for business-banking platforms and provided ongoing support to improve confident, effective use.
• Managed activation and registration of online trade certificates used for secure international transactions.
• Monitored proprietary banking software, resolved system errors and provided preventative guidance to minimise service disruption.
• Maintained CIMA cash devices and installed, configured and tested hardware and software solutions.

Relevant technologies: Client training, business banking platforms, trade certificates, system monitoring, CIMA devices and hardware/software integration.